Cancellation Policy

Drive Ease (Chaalak) – Cancellation Policy

This page explains how to cancel a booking and when a cancellation charge applies.

Effective date: 9 October 2026

1. Overview

This policy applies to driver bookings made through the Chaalak app and chaalak.live. It should be read with our Refund Policy and Terms & Conditions.

2. How to cancel a booking

  1. Sign in to the Chaalak app or chaalak.live and open your trip from My Trips (or the trip screen).
  2. Tap Cancel, choose a reason (add a short note if you select “Other”) and confirm.
  3. You will see a confirmation, and if a charge applies, the amount is shown and added to your account.

If you cannot cancel in the app, contact support using the details below.

3. Cancellation rules and charges

Booking status when you cancelCan you cancel?Charge
Finding a driver (no driver assigned yet) Yes No charge
Driver assigned (accepted, on the way) Yes Flat cancellation charge of ₹100
Driver has arrived at the pickup point Yes Flat cancellation charge of ₹100
Trip has started or completed No – cannot be cancelled in the app Fare for the trip applies. Contact support for any issue

The charge is a flat amount, not a percentage of the fare. It compensates the Driver assigned to your trip. The amount is set by Drive Ease and shown in the app before you cancel; this page shows the current amount.

4. Paying a cancellation charge

  • The charge is added to your account as an amount due. You can pay it immediately (“Pay now”) online through our payment gateway, or later from the Payment section of your account.
  • If a charge stays unpaid, you can make up to 2 more bookings; after that, new bookings are paused until the due is paid.
  • If you believe a charge was applied wrongly, contact support. We may waive a charge where appropriate.

5. Cancellation by the Driver

A Driver may cancel after accepting a booking. In that case you are not charged, and an equivalent credit may be applied to your account. You can place a new booking at any time. Drivers who cancel are also charged under our driver rules.

6. Cancellation by Drive Ease

We may cancel a booking if no Driver can be assigned, if booking details are incorrect or incomplete, for safety reasons, or if the Platform is misused. You are not charged a cancellation fee when we cancel.

7. No-show at pickup

There is no separate no-show fee. If the Driver reaches the pickup point and you then cancel, the “driver has arrived” charge in the table above applies.

8. Refunds after cancellation

Trip fares are paid in cash to the Driver at the end of the trip, so no fare is collected online before a trip. If you paid something online and a refund is due (for example a duplicate payment, or a charge that was waived), see the Refund Policy.

9. Contact support

Business name
M/S. Drive Ease (operating the Chaalak app and chaalak.live)
Registered address
16 STRAND ROAD, 5TH FLOOR, ROOM NO - 521, KOLKATA 700001 WEST BENGAL INDIA
Support email
driveease.chaalak@gmail.com
Support phone
7339909055
Website
https://chaalak.live

Effective date: 9 October 2026